Privacy Policy

Effective Date: 5/26/2025
Business Name: Coachworks Auto Lab
Website: www.coachworksautolab.com
Business Addresses:

• 1700 E Colton Ave, Redlands, CA 92374
  
• 1006 S Campus Ave, Ontario, CA 91761
  

Coachworks Auto Lab proudly serves customers across Inland Empire, including the cities of Redlands, Ontario, Rancho Cucamonga, Upland, Pomona, Chino, Fontana, Montclair, San Bernardino, Rialto, Riverside, Colton, Yucaipa, Claremont, Chino Hills, Eastvale, Highland, Grand Terrace, Corona, Bloomington, and more.

1. Overview

At Coachworks Auto Lab, your privacy matters. This Privacy Policy explains how we collect, use, store, and share your information when you:

• Visit our website
  
• Submit a form online
  
• Contact us via phone, text, or email
  
• Drop off or schedule a repair at one of our locations
  
• Interact with our team during the vehicle repair process
  
  

This policy applies to all data collected through Coachworks Auto Lab, operating as Coachworks Auto Lab in California.

2. Information We Collect

We collect the following types of personal information:

Information You Provide Directly

• Name
  
• Phone number
  
• Email address
  
• Mailing address
  
• Insurance company information
  
• Driver’s license (if needed for rental coordination)
  
• Vehicle Identification Number (VIN)
  
• Vehicle make, model, and year
  
• Signatures on legal documents (electronic or in-person)
  
  

Information Collected Automatically

When you visit our website:

• IP address
  
• Device/browser type
  
• Referring URL
  
• Pages visited
  
• Cookie data
  
• Analytics (via Google Analytics)
  
  

3. How We Use Your Information

We use your personal data to:

• Communicate with you about repairs and status updates
  
• Coordinate directly with insurance companies and rental agencies
  
• Process service authorizations and legal documentation
  
• Schedule appointments and vehicle drop-offs
  
• Send repair status updates (via phone or email)
  
• Improve the performance and functionality of our website
  
• Comply with legal and insurance-related obligations
  
  

4. Sharing Your Information

We only share your data in the following ways:

• With insurance companies involved in your repair
  
• With rental car agencies when requested
  
• With software providers that facilitate document collection and communication
  
• With third-party analytics providers such as Google Analytics
  
  

We do not sell your personal information to any third parties.

5. Data Storage and Security

Your information is stored securely through:

• Encrypted web servers
  
• Secure cloud-based CRM and software
  
• Physical safeguards at our facility
  
  

We retain information only as long as necessary to fulfill repair services, comply with state regulations, and satisfy any legal obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze visitor behavior via Google Analytics
  
• Remember your preferences
  
• Improve user experience and speed
  

You can control cookie preferences in your browser settings.

7. Your Rights Under California Law (CCPA)

As a California resident, you have the right to:

• Know what personal information we collect
  
• Request access to your data
  
• Request deletion of your data
  
• Opt out of the sale of your data (we do not sell data)
  
  

To make any requests under CCPA, please contact us at coachworksautolab@gmail.com or call (909) 672-4072.

8. Data Access and Control

To request access to, correction of, or deletion of your personal information, you may contact us at any time.

We will respond within 45 days of verifying your request.

9. Third-Party Links

Our website may contain links to third-party websites or tools (e.g., rental car providers, insurance forms). We are not responsible for the privacy practices of these third parties.

10. Children’s Privacy

We do not knowingly collect or store personal data from anyone under the age of 16.

11. Business Transfers

In the unlikely event that Coachworks Auto Lab is sold or merged, your data may be transferred to the new ownership, but it will remain subject to this Privacy Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our website or services after changes are made constitutes your acceptance.

13. Contact Us

For questions about this Privacy Policy or your personal data:

Coachworks Auto Lab
Phone: (909) 672-4072
Email: coachworksautolab@gmail.com
Locations:

• 1700 E Colton Ave, Redlands, CA 92374
  
• 1006 S Campus Ave, Ontario, CA 91761
  Website: www.coachworksautolab.com
  
  

14. SEO Disclosure and Transparency

Coachworks Auto Lab is an independently owned auto body repair center in the Inland Empire, California. We service luxury and performance vehicles including BMW, Mercedes-Benz, Audi, Porsche, Tesla, Ferrari, Lamborghini, Lexus, Infiniti, Acura, Genesis, and more.

Our service area includes:
Redlands, Ontario, Upland, Rancho Cucamonga, Chino, Fontana, Pomona, Montclair, San Bernardino, Rialto, Colton, Claremont, Riverside, Yucaipa, Grand Terrace, Corona, and surrounding cities.

This privacy policy is published and optimized to help search engines and customers understand our commitment to data protection and customer service.

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