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Terms & Conditions

Effective Date: 5/26/2025
Business Name: Coachworks Auto Lab

Our Locations:

  • 1700 E Colton Ave, Redlands, CA 92374
  • 1006 S Campus Ave, Ontario, CA 91761

Coachworks Auto Lab proudly serves all of Inland Empire, including major cities such as Redlands, Ontario, Rancho Cucamonga, Upland, Chino, Pomona, Fontana, Montclair, San Bernardino, Rialto, Colton, Riverside, Claremont, Chino Hills, Eastvale, Corona, Yucaipa, Highland, Grand Terrace, Mentone, Jurupa Valley, Norco, Bloomington, and Loma Linda.

1. Overview

Welcome to the official website of Coachworks Auto Lab, the Inland Empire’s trusted name in collision repair, luxury body work, and advanced automotive refinishing.

By accessing or using this site or engaging our services at our Redlands or Ontario locations, you agree to the terms listed below. These terms govern all services, interactions, and website use related to Coachworks Auto Lab. We proudly service vehicles from all major cities in the Inland Empire, including Redlands, Ontario, Rancho Cucamonga, Upland, Chino, Pomona, Montclair, Fontana, San Bernardino, Rialto, and more.

2. Our Repair Services (Inland Empire Body Shop)

At Coachworks Auto Lab, we offer a full spectrum of expert auto body services including:

  • Luxury and exotic collision repair (OEM standard)
  • Complete collision and frame damage repair
  • Paintless dent repair (PDR)
  • Full-body repainting using factory-match color systems
  • Paint Protection Film (PPF) installation
  • Panel replacement and scratch repair
  • Mechanical repairs and calibration services
  • Insurance-approved estimates and coordination
  • Rental car coordination

We specialize in repairing high-end European, Japanese, and Korean makes including:
BMW, Mercedes-Benz, Audi, Porsche, Lamborghini, Ferrari, Maserati, Rolls-Royce, McLaren, Bentley, Jaguar, Land Rover, Alfa Romeo, Volkswagen, MINI, Tesla, Lexus, Infiniti, Acura, Genesis, and high-end trims of Toyota, Honda, Hyundai, and Nissan.

Our customers come from every corner of the Inland Empire, including Redlands, Ontario, Rancho Cucamonga, Upland, Chino, Pomona, Montclair, Fontana, San Bernardino, Rialto, Riverside, Claremont, Colton, Yucaipa, and more. All repairs meet or exceed manufacturer and industry standards.

3. Drop-Off Requirements

Before any vehicle disassembly begins, customers are required to complete:

  • A Vehicle Check-In Agreement
  • A Teardown Authorization

These documents ensure that Coachworks Auto Lab is authorized to begin inspection and communicate directly with your insurance provider.

We accept vehicle drop-offs from any major city in the Inland Empire, including Redlands, Rancho Cucamonga, Upland, Chino, Fontana, Montclair, San Bernardino, Colton, Highland, Yucaipa, and beyond.

4. Insurance Claims and Payment Terms

Coachworks Auto Lab works directly with all major insurance carriers, including but not limited to:

State Farm, GEICO, Progressive, AAA, Mercury, Allstate, Farmers, USAA, Nationwide, Liberty Mutual, Esurance, Amica, Safeco, The Hartford, Travelers, Kemper, Wawanesa, National General, MAPFRE, Metromile, and Infinity Insurance.

We may receive payment directly from your insurer with your written authorization via a Power of Attorney form.

Accepted Payment Methods:

  • Zelle
  • Wire transfer
  • Cash
  • Cashier’s check
  • Credit card (restrictions apply depending on job size)

Full payment is due prior to vehicle release.

5. Repair Warranties

All Coachworks Auto Lab repairs come with:

  • Lifetime warranty on workmanship for as long as you own the vehicle
  • Parts carry the manufacturer’s warranty

Aftermarket parts void our parts warranty unless otherwise stated and agreed upon. For full warranty coverage, we recommend choosing OEM parts.

6. Refund & Dispute Resolution

We do not issue refunds once repairs are completed. If repair quality is disputed, Coachworks Auto Lab will make all reasonable efforts to bring repairs up to acceptable manufacturer-level standards.

Refunds are only considered if no work has been performed and materials have not been ordered.

7. Repair Delays – Disclaimer of Liability

Delays may occur due to:

  • Insurance authorization hold-ups
  • Backordered or late-arriving parts
  • Customer delays in decision-making or payment

Coachworks Auto Lab cannot be held responsible for repair delays caused by third parties. Customers unwilling to pre-authorize repairs prior to insurance approval accept full responsibility for time-sensitive outcomes.

8. Vehicle Storage Fees

Storage fees are charged only in cases where repairs are not completed and the vehicle is not picked up. These fees are often covered by the insurance carrier and are clearly disclosed in the vehicle check-in documentation.

9. Use of Customer-Supplied Parts

In rare cases where parts are unavailable through our vendors, customers may supply parts. These parts:

  • Must be pre-approved by management
  • Will not be warrantied by Coachworks Auto Lab

10. Use of Personal Information & Data

We collect personal and vehicle data through:

  • Website forms
  • Phone calls
  • In-shop documentation

We use this information for:

  • Customer communication
  • Repair processing
  • Insurance company coordination

We do not sell your information to any third party. Our website uses cookies and Google Analytics to enhance performance and user experience.

11. No Affiliation Disclaimer

While Coachworks Auto Lab services all makes and models—including BMW, Mercedes-Benz, Audi, Tesla, Lexus, Porsche, Land Rover, Ferrari, and more—we are not officially affiliated with or endorsed by any vehicle manufacturer or insurance company listed on this website.

Logos and brand names belong to their respective trademark holders.

12. Site Use and Content

The Coachworks Auto Lab website is for general information purposes. Service details, pricing, and availability may change without notice. All content is the property of Coachworks Auto Lab.

13. Limitation of Liability

Coachworks Auto Lab shall not be held liable for:

  • Delays caused by insurance companies or parts vendors
  • Customer-supplied components that cause installation issues
  • Cosmetic or mechanical defects in aftermarket parts
  • Vehicle misuse after repair completion

14. Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any legal matters shall be handled within Inland Empire, CA—including but not limited to Redlands, Ontario, Rancho Cucamonga, Upland, Pomona, San Bernardino, Chino, Montclair, Rialto, and surrounding cities.

15. Contact Coachworks Auto Lab

For questions about our Terms, services, or policies, contact us:

Coachworks Auto Lab
Phone: (909) 672-4072
Email: coachworksautolab@gmail.com
Website: www.coachworksautolab.com
Locations:

  • 1700 E Colton Ave, Redlands, CA 92374
  • 1006 S Campus Ave, Ontario, CA 91761
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